At Animal Trax Accessories, our goal is to offer you the best shipping options, no matter where you live. This Shipping Policy explains our processing times, delivery timelines, and shipping costs so you know exactly what to expect when placing an order with us.
1. Shipping Destinations
Currently, we only ship to addresses within the United States (including all 50 states). We do not offer international shipping at this time.
2. Order Processing & Handling Time
All orders are subject to a processing time before they are handed over to the shipping carrier.
- Handling Time: 1 to 2 business days (Monday – Friday).
- Order Cut-off Time: 5:00 PM (EST). Orders placed after this time will begin processing the following business day.
- Please note that we do not process or ship orders on weekends or US public holidays.
3. Transit Time & Shipping Carriers
Once your order has been processed and dispatched, the delivery time depends on the shipping method selected at checkout. We partner with reliable carriers (USPS, UPS, and FedEx) to ensure safe delivery.
- Standard Transit Time: 3 to 5 business days (Monday – Friday).
(Total Delivery Time = Handling Time + Transit Time. Expect standard delivery within 4 to 7 business days from the date of purchase.)
4. Shipping Costs
Shipping charges for your order will be calculated and displayed at checkout. There are no hidden fees.
- Standard Shipping: $X.XX Flat Rate (Update this with your actual rate, e.g., $4.99)
- Free Shipping: We offer free standard shipping on all orders over $XX.XX (Update this threshold, e.g., $50.00, or remove if not applicable).
5. Order Tracking
Once your order ships, you will receive a Shipping Confirmation email containing your tracking number(s). The tracking link will become active within 24 hours.
6. Incorrect Addresses & Failed Deliveries
Customers are responsible for providing accurate and complete shipping information at checkout. Animal Trax Accessories is not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address or a failed delivery attempt, the customer will be responsible for any re-shipping fees.
7. Lost, Stolen, or Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photographic evidence of the item and packaging. If your tracking states your package was delivered but you have not received it, please check with neighbors or your local carrier office.
8. Contact Information
If you have any questions regarding your order’s shipping status, please reach out to our customer service team:
Animal Trax Accessories
- Website: animaltrax.shop
- Phone: +44 7865 373026
- Business Address: 7915 Charlotte Dr SW, Huntsville, AL 35802, United States