📦 Shipping & Delivery
Where do you ship? Currently, Animal Trax Accessories ships exclusively to addresses within the United States (all 50 states). We do not offer international shipping at this time.
How long will it take to receive my order? Our total standard delivery time is generally between 4 to 7 business days.
- Processing Time: It takes 1 to 2 business days to process and pack your order.
- Transit Time: Standard shipping takes 3 to 5 business days.
How can I track my order? Once your order is processed and handed over to the carrier, you will receive a Shipping Confirmation email containing your tracking number. You can click the link in that email to track your package’s journey. Please allow up to 24 hours for the tracking link to become active.
What happens if my package is lost or arrives damaged? If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. If your package is marked as delivered but you haven’t received it, please check with your neighbors or local post office first, then contact our support team for further assistance.
🔄 Returns & Refunds
What is your return policy? We offer a 30-day return window. You have 30 days from the date you receive your item to request a return. Items must be unworn, unused, free of pet hair/odors, and in their original packaging.
Do I have to pay for return shipping?
- Defective or Incorrect Items: If we made a mistake or the item arrived damaged, we will cover the return shipping costs and provide a prepaid label.
- Change of Mind: If you are returning an item due to personal preference, incorrect size selection, or a change of mind, you will be responsible for covering the return shipping costs.
- Restocking Fees: We do not charge any restocking fees.
How long does it take to process a refund? Once we receive and inspect your returned item, we will notify you of the approval. Approved refunds are processed automatically back to your original payment method within 3 to 7 business days, depending on your bank or credit card issuer.
💳 Orders & Payments
What payment methods do you accept? We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as secure digital wallets including Apple Pay, Google Pay, Shop Pay, and PayPal.
What currency are your prices in? All prices on our store are listed and processed in USD ($) (United States Dollars).
Can I change or cancel my order after placing it? We begin processing orders very quickly to ensure fast delivery. If you need to cancel or change your order, please contact us immediately at +44 7865 373026. If the order has not yet been processed or shipped, we will do our best to accommodate your request. Once an order has shipped, it cannot be modified or canceled, but you may return it under our 30-day return policy.
📞 Contact & Support
How do I contact customer service? We are always here to help! You can reach us via:
- Phone: +44 7865 373026
- Email: support@animaltrax.shop
Where are you located? Our business headquarters is located at: Animal Trax Accessories 7915 Charlotte Dr SW, Huntsville, AL 35802, United States
What are your customer service hours? Our team is available Monday through Friday, from 9:00 AM to 5:00 PM (EST). We are closed on weekends and major US holidays.